FAQ and customer login area

Answers to the most frequently asked questions about our offers can be found quickly and easily in our FAQ. More information about your existing booking can be found in your personal My SnowTrex customer login area.

Contact for offers, enquiries and comments

Would you like to receive a non-binding offer? Then please click on Search & Book and use our numerous helpful filters to find your perfect offer.

Do you have questions about an offer, general questions about our products or our booking conditions? Then please send an e-mail to

Contact for booking amendments

Have you already booked, but still have a question or would like to make a change to your booking?

Then please send an e-mail with your booking number to or use the contact form in your personal My SnowTrex Customer-Login.

Contact for cancellations

You can no longer attend your holiday? The current cancellation costs, as well as the option of cancelling the entire booking yourself, can be found in your personal My SnowTrex Customer-Login.

To inquire about conditions for partial cancellations, substitute travellers or re-bookings, or any other questions regarding cancellation, please email us with your booking number at

Contact & Office Hours

TravelTrex GmbH
Bonner Str. 484-486


+44 34 539 964 07 or +4922188828464
+353 (0)144 757 70
+49 221 33 60 62941

Office Hours (UK time)

Mon - Thu:
Fri: closed
Sat - Sun: closed

30/05/24: closed