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Data Protection

Your data as a customer is used exclusively for processing your order. All customer data is stored and processed while adhering to the relevant legal codes.

The proper handling of your data is secured according to the rules and regulations of the annually controlled "Trusted Shops" certificate.

Information

You have the right, at any time, to free information, to correction, closure, or deletion of your stored data. Tanja Busacker is responsible for the data collection. If you should have any questions or requests concerning data protection, please contact our company's data protection specialist: Tanja Busacker, Bonner Str. 484-486, 50968 Cologne (Germany). Telephone: +44 20 336 533 13 , or e-mail to dataprotection@snowtrex.com.

Contract Text

We save the contract text and send you the booking information and a link to our Booking Conditions by e-mail. Due to security reasons, your booking information is no longer accessible over the Internet. You are able to receive the purchase contract in German, English, French, Polish, Italian, Slovakian, Slovenian, Spanish, Portuguese, Czech, Hungarian, Romanian, Russian, Danish, Swedish and Dutch.

Transfer to Third Parties

We will not give your personal data, including your home address and e-mail address, to any third party without your specific, and at any time revocable, consent. Hereby excluded are our service partners requiring customer information for order processing (e.g. financial institutions involved in the payment process). In such cases the extent of data transmission will, however, be limited to the necessary minimum.

Security

We use technical and organisational safety measures in order to protect your data, administrated by us from coincidental or deliberate manipulations, loss, destruction or from the access by unauthorized persons. Payment data is transferred securely. We use a SSL-coding with a 256bit code.

Use of cookies

In this shop, information is stored in cookies, regarding the contents of your shopping cart, which can be called up upon your next visit. If you register with us or would like to place an order, we require your personal data. The data stored in a cookie is needed for the attribution of commission to Internet travel agencies. You may administrate the acceptance of cookies of this page in your browser or block them, if necessary.
Third-party distributors, including Google, submit ads on Internet websites and use cookies to store information about previous website visits of the user.You can deactivate the use of cookies through Google by clicking on the following website: Page for deactivating Google ads. Alternatively you may deactivate cookies by third parties by clicking on Page for deactivating network advertising.

Manage cookies

You are not legally obliged to permit cookies on your pc. You have the option to control your browser settings whereby you can also block cookies entirely. Over and above that you can also view which cookies are currently active and and you monitor them.

There are various possibilities to monitor the use of cookies in your browser: you can accept them, delete individual cookies or even block all cookies. You can also specify if only certain cookies shall not be used anymore. However this may consequently cause problems with viewing some websites, as cookies may be essential to the website usability.

You can also identify in the browser settings that your browser will enquire for manual permission each time it encounters a cookie. This may delay your general speed of surfing on the web. Further, cookies set by third party suppliers can be prohibited entirely, which can prevent personalised advertising to be displayed on your computer. Also you can block cookies for certain companies.

To manage your cookie settings, please select your browser below and follow the instructions:

Newsletter

There are two ways of becoming a recipient to our customer newsletter:
You can register personally for the newsletter. To ensure that the entered e-mail address is correct and has been submitted from a real mailing account, we send an e-mail to the given address. Only once the registration has been confirmed by clicking on the link in the e-mail, or by entering the shown code in the online form, will you be subscribed to our newsletter.

The second way of subscribing to the newsletter is by making a booking. Apart from completing the holiday contract, we will further use your details to send you offers and other advertising for services provided by our company. You can revoke your consent to this type of use of your data at any time. This can be done in any form of your choice, and does not have to be sent via e-mail. No further charges, other than those according to your basic Internet tariff, apply. To revoke your consent, please send an e-mail to info-uk@snowtrex.com or call +44 20 336 533 13 . Of course you can also unsubscribe via the link in the newsletter. By doing so, we will delete your e-mail address immediately from our system.

We use the given e-mail addresses for advertising and research purposes, until the time of your unsubscribing from the newsletter. You can so at any time, e.g. by using the "Unsubscribe" link at the foot of the newsletter, or you can send us an e-mail or give us a call. Additionally to your e-mail address, you can provide us with further (optional) information, which we save and use to personalise the newsletter for you. For this individualisation, we review your booking details and your e-mail and website user profile to ensure we select the most fitting information for you. Your personal data is not forwarded to third party outside the TravelTrex GmbH. External service providers, processing data on our behalf, are bound to the German Data Security Laws and do not count as third party.

Google Analytics/ Google Remarketing

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
The Measurement Protocol is also implemented on this page, which enables the measuring of user's activities in different environments, online and offline behaviour, and send data from the web and server. This data cannot be associated with other end user data. In addition, this website has ads based on visitors' interests, gender, and age provided by Google's third-party data.

Furthermore, this website uses Google Analytics-supported featues to show ads on third-party, including Google. This is especially about ads that you see when you have already visited the website, using Google's cookies (remarketing/retargeting). The showing of the ad is measured and controlled by means of these cookies as they allow you to recognize you as a visitor to the website when you visit pages that are part of the Google ad network. For more information about Google Remarketing, please visit: https://www.google.com/policies/technologies/ads/

Additionally, there may be the combined use of first-party and third-party cookies, e.g. for anonymous evaluation in reports. Via the ad settings you can disable Google Display Ad Analytics and Google Display network settings. If you do not want the Google Remarketing feature, you can always disable it by choosing the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-related advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp
You may disable the DoubleClick cookies set in some cases using the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de.

However, due to the activation of the IP anonymisation on this website, your IP address will be abbreviated by Google within the European Union or in other Contracting States of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and abbreviated there. IP anonymisation is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website to compile reports on website activity, and to provide other services related to website usage and internet usage against the website operator.

The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to fully utilize all functions of this website. In addition, you can prevent Google from collecting and processing the data (including your IP address) related to your use of the website as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Use of social plugins

One of the features of this Internet presence is that it uses what are called social plugins ("plugins") from the social network facebook.com, which are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins are indicated by a Facebook logo.When you access the SnowTrex Internet presence on the domain www.snowtrex.co.uk, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transferred by Facebook directly to your browser, which then integrates it into the website. Integration of the plugin causes Facebook to receive information that you have accessed one of our corresponding websites. If you are logged in with Facebook, it will be able to assign your visit to your Facebook account. Please note that an exchange of this information already takes place when you visit our Internet presence on the domain www.snowtrex.co.uk, regardless of whether you interact with the plugin or not. If you interact with the plugins, such as by pressing the "Like" button, the corresponding information is sent directly to Facebook by your browser and saved there. You can find information on the purpose and extent of data acquisition as well as how the data is processed further and used by Facebook, together with your rights and optional settings to protect your private sphere, in the Facebook data protection notes (http://www.facebook.com/policy.php).

This Internet presence also uses the "+1" button from google.com, which is operated by the company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). This plugin is idicated by the inscription"+1" on a white background with a coloured rim. When you access the SnowTrex Internet presence where such a button is displayed, your browser establishes a direct connection to the Google servers. The content of the "+1" plugin is transferred by Google directly to your browser, which then integrates it into the website.

Integration of the plugin causes Google to receive information that you have accessed one of our corresponding websites. If you are logged in with Google at time of accessing the site, it will be able to assign your visit to your Google account. If you interact with the plugins, such as by pressing the "+1" button, the corresponding information is sent directly to Google by your browser and saved there (http://www.google.com/intl/en/+/policy/+1button.html).

You can find information on the purpose and extent of data acquisition as well as how the data is processed further and used by Facebook, together with your rights and optional settings to protect your private sphere, in the Facebook data protection notes.

You can also find more information there regarding the settings for personal data protection.

If you do not want Google to gather data about you via our Internet presence, you must log out of Google before visiting this Internet presence.

Facebook Custom Audience

The TravelTrex websites (including our SnowTrex and WinterTrex domains) use the "Custom Audience" feature of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for statistical reasons and market research. The collected data enables us to deliver our users a better experience on Facebook, such as showing posts or advertisments exclusively to visitors of our websites. All data remains anonymous to us and will transmitted to Facebook in encrypted form. Therefore we do not get access to any personal information about our visitors. Facebook will handle the data according to the data protection standards available on https://www.facebook.com/about/privacy.

In order to make use of this feature a cookie will be stored on the device you use to visit our website. The collected cookie data will be deleted after 90 days. Please follow the instructions on https://www.facebook.com/ads/website_custom_audiences/ to prevent Facebook cookies to be stored on your device. To opt in or out of third party cookies on a larger scale you can also configure your settings on the following page for deactivating and managing network advertising.