Further holiday information

Cancel & Rebook for free

Free Cancellation

You have booked your trip and now your boss is not giving you the time off? We are happy to offer you our help with cancelling or rebooking the holiday! Up until a certain time we can amend or cancel bookings for free. For more details, please see the following information.

Free Cancellation

Within 5 days from placing the booking, you have the possibility to cancel the holiday for free, provided the trip is still more than 6 weeks (42 days) away.
Should the holiday commence within less than 6 weeks (from the 41st day before travel), cancellation fees apply as per section 4 a. of our our General Terms and Conditions.

Free Booking Amendment

Should you require to amend your booking to a different hotel or a different travel date, this is possible to do for free, provided the chosen option is still available, the holiday is still more than 6 weeks (42 days) away and the length of the stay, as well as a the number of travellers remains the same. The price of the new booking, as if placed at the time of the original booking, applies.
Should the holiday commence within less than 6 weeks (from the 41st day before travel), amendment fees apply as per section 5 a. in our General Terms and Conditions.

For notifying us about your cancellation or amendment requirements, please send us an e-mail with reference to your booking number to cancellation-uk@snowtrex.com.