Frequently Asked Questions (FAQ)

Subscribing to the Affiliate Programme is quickly done and is very easy. Please select the type of affiliate you'd like to become, either "Web Affiliate" or "Travel Agency" and read the according affiliate agreement. After you have done so you can register with your personal data by clicking on the link "I accept the conditions of participation and want to register for the affiliate programme." If you have any questions you can contact our service staff any time.

When subscribing to our affiliate programme the method of payment is generally "direct collection". As an exception, we can also offer the "agency collection" method by separate agreement. If interested, please e-mail us at info-uk@snowtrex.com.

The amount of your commission depends on the type of agreement. Web Affiliates receive commission according to a commission scale, ranging between 5 and 10%. Travel agencies receive 7% from the first booking. No minimum sales volume is required.

For direct collection (i.e. collection by the tour operator), you will receive a commission statement in the month following the start of the holiday; the amount shown will be transferred to your account.
In the case of agency collection (i.e. collection by an agency), the commission is shown on the travel confirmation and is retained by you.

Once you have registered, you have various options for booking holidays with the SnowTrex and HolidayTrex brands:

• Integration into your website
  Do you have your own website? The TravelTrex Affiliate Programme offers you a wide range of integration options. Once you have registered, you will find various promotional materials such as banners, logos, etc. in your affiliate area, and you can create links yourself directly. The Affiliate Programme is based on session tracking. This means that if a customer accesses the TT websites via a link containing the Affiliate’s agency number appended as a ‘code’ parameter, or via an internally assigned agency number using their own domain (or subdomain), and books a TT trip during the same session, this booking is directly attributed to the Affiliate.
• Booking portal for agencies
  Select the SnowTrex brand to make a booking. In the relevant agency portal, enter your agency number in the field provided and click on the ‘Submit settings’ button. Please complete the booking immediately after the agency number has been submitted to the system.
• Bookings via CRS
  Bookings can be made via the following CRS systems: Vacations/Sabre, MyJack/Bewotec, Bistro Portal/Amadeus, CosmoNaut/Traffics, XENA/Schmetterling

Immediately after you have registered, we will send you a four-digit agency number. It usually takes 1–2 working days for your agency number to be activated in our system. If you make a booking immediately after registering, please let us know briefly. This ensures that your agency number is activated in our system and that the bookings are processed correctly.

• Reservations can generally be held for up to 24 hours;
• a reservation can only be taken up to 4 weeks before the start of the holiday;
• only one booking per customer or travel group can be held as a reservation at any one time;
• offers from our "Crazy Booking Night" cannot be held as reservations;
• if an offer consists solely of rooms that are bookable "on request", a reservation is not possible.
When asking for a reservation, please note: This must be done by telephone via our sales department, quoting your agency number, and will then remain valid for 24 hours. If we do not receive any reply from you (by telephone or email) within 24 hours, the reservation will automatically expire.

After each booking, you will receive a Copy of your Online Booking at the email address you have provided in the Affiliate area. If "direct collection" is specified for your agency number, we will then handle all further correspondence regarding the booking directly with the customer. You will then receive your commission statement in the month following the start of the trip.

The Affiliate area, which is accessible via our Affiliate Programme Website helps you maintain your personal data. Here you can view your settings which correspond to your agency number. You can access various advertising media and can create Affiliate links for your website.

You have moved location or have a new company name, or your bank details have changed? No problem: Your data is saved in your personal affiliate area. Changes can easily be made there. Once you have clicked on the "update" or "save changes" button, the data is saved to our system automatically.

A session refers to the period between opening and closing the browser. In other words, the session indicates the website through which the customer most recently made a booking. The user’s most recent session at the time of booking determines to whom, or to which agency number, the booking is attributed. In this case, the commission is always paid to the partner whose agency number was associated with and transmitted with the booking.

• Our Counter Info can be downloaded here as a pdf file.