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Further holiday information

Coronavirus: Current Information & Outlook

Book your 2020/2021 winter holiday - with our corona-money-back-guarantee!

Updated: 23/11/2020

Is skiing possible in the 2020/2021 season?

As things stand today, ski holidays in 2020/2021 will generally take place, albeit with restrictions and postponed season starts (see also "Current news" below). Together with our partners at tourism agencies, lift companies and hotels, we are prepared to offer you a relaxing and safe ski holiday in the 2020/2021 season. However, should the current coronavirus-related closures continue, don't worry: all of our customers can rely on our corona-money-back-guarantee!

Our corona-money-back-guarantee

If your accommodation or all ski areas included in the booked lift pass are closed due to the coronavirus during your booked holiday period, you are able to cancel for free. This also applies if the Foreign, Commonwealth & Development Office (FCDO), or the equivalent office at your residence, advises against all but essential travel to your booked resort, or if travel is not possible due to the destination country having closed its borders. In this case, you are able to cancel for free via e-mail starting from 10 days before the holiday is due to begin. The cancellation must be completed no later than 2 days before the day of arrival.

In order to ensure efficient and chronological processing according to the date of arrival, we ask that you do not contact us until the deadline (10 days before the start of the holiday) if you wish to cancel. Please understand that due to the high workload, we cannot guarantee a prior reply and will reply to all incoming e-mails chronologically according to the start of the holiday.

We will then arrange for a refund of the holiday price to leave our account within 14 days of the cancellation. For this past 2019/20 winter season, we reimbursed 100% of customer funds from holidays that had to be cancelled due to the coronavirus pandemic. Customer funds are also protected by insolvency insurance.

Current news concerning ski holidays and skiing 2020/2021

Season start in Austria (article in German): Numerous ski areas plan to start their seasons around the middle of December

The German Federal Government Commissioner for Tourism has faith in ski holidays (article in German): Thomas Bareiß is "sure that skiing will be possible."

Interview with SnowTrex's managing director, Thomas Bartel: Skiing in times of coronavirus: ski holidays are possible!

Austria publishes information about safe travels: "Safe travels in Austria"

Sit lifts categorised as safe: professor of virology Alexander Kekulé in German state radio podcast "MDR aktuell" (Kekulés Corona-Kompass) "no reason to shut down sit lifts".

Skiing not necessarily a corona risk sport: At an event organised by the "Dein Winter. Dein Sport" initiative, Professor Doctor Ralf Roth at Deutsche Sporthochschule Köln (German Sport University Cologne) points out that skiing is a good way to stay active, provided sufficient individual responsibility is taken.

Testing opportunity for "Safe Hospitality" started in Austria: For the safety of guests and hosts, starting from 1 September, employees of commercial accommodation establishments as well as those of campsites, youth hostels and restaurants will be able to have themselves tested regularly.

Current Travel Warnings and Entry Regulations

Learn more about the current travel advice of the FCDO.

Important external links with more information about corona for our destinations